return
At Studio Nova, your satisfaction is our top priority.
If something isn't quite right, we'll make sure the problem is solved quickly and easily – without any effort on your part.
🕒 Free returns – 30 days
You can return any product within 30 days of receipt for any reason.
No complicated forms. No hidden conditions. Just worry-free shopping.
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If the return is caused by the customer (e.g., because you have changed your mind), the customer bears the shipping costs . The exact costs depend on the chosen shipping company.
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If the goods received are damaged or incorrect and the error is due to our side, we will cover all shipping costs .
For faster processing and refunds, please include a note with the following information in the package:
Buyer's name, order number, email address and reason for return.
📦 Return address
FLAT B01, 2/F, KIN TAK FUNG IND BUILDING
174 WAI YIP STREET, KWUN TONG
HONG KONG
🔄 How does the return process work?
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Send an email to info@studio-nova.shop with your order number and the product you wish to return.
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We will arrange a free pick-up service for you – you don't need to leave the house.
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Once we have received the item in perfect condition, we will refund the full purchase price via your original payment method.
🧺 Condition of returned items
Please return the items in their original condition – unused, unassembled and, if possible, in the original packaging .
We understand, of course, that you may have opened or briefly tested the item – that's perfectly fine!
🔁 Exchange
Would you prefer a different product?
Simply let us know when you contact us. We will gladly assist you with the exchange, provided the item is in stock.
💬 Questions?
We are always there for you.
Write to us at info@studio-nova.shop – we are happy to help you.